Terms & Conditions:

Using this website implies that you accept these terms.

encorekite.com is a site operated by Encore Custom International LTD.
We are registered in England (Company No 7415185) and our registered office is: 175 Bilton Road Perivale Greenford UB6 7 HQ. This is the trading address for our online shop and any queries or enquiries should be sent to “Online Sales” at the above address. Alternatively you may e-mail onlineshop [at] encorekite.com. Our VAT number is GB 995118779

These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.

1. Customers

By placing an order through our site, you warrant that you are legally capable of entering into legally binding contracts.

2. Representation of products

We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades, colors and shapes may vary. All measurements are approximate. We reserve the right to withdraw any item from sale without notice.

3. Our contract with you

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been ordered (the “Order Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Order Confirmation. The contract will relate only to the products we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order if we can not supply them. If we decide not to accept all or part of your order, we will not be obliged to supply any (other) products which may have been part of your order.

4. Consumer Rights

Encore warrants its product to be free from major defects in material or workmanship to the original purchaser, for a period of three months from the date of purchase. If a product is approved to be defective by Encore, the warranty covers the repair or replacement of the defective product. All products must be registered for the warranty to apply.

5. Returns Policy

You must return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. The return package, including written details of the reason for return, must be sent to the following address: Encore Distribution Centre Ul. Wróblewskiego 24/6 Gliwice 44-100 Poland

6. Refund Policy

You will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s). If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective.

7. Prices and Payment

Prices are valid at the time of order. Full payment must be made by credit card or via bank transfer. In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit card information. (See or Security Policy below)

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time. The total cost of your order is the price of the products ordered plus delivery charges. By completing the process for an online order you are confirming that the credit card being used for the transaction(s) is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

8. Delivery

You will receive an e-mail from us acknowledging the shipping confirmation and you will receive a tracking number. Shipping charges will be dependent on the destination. We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by events outside our reasonable control. We will use our reasonable options to notify you if such an event occurs.

9. Intellectual property

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address: Encore Custom International LTD 175 Bilton Road Perivale Greenford UB6 7 HQ

11. Limitation of liability

We shall not be liable to pay any compensation to you, other than a refund as described above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence death, personal injury or other failing on your part. Our liability is strictly limited to the purchase price of the product.

12. Security Policy

We take your online security very seriously. When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us. Credit card numbers are encrypted before an order is processed. We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure. To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

13. Privacy Policy

Click here to read our Privacy Policy.

14. General



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

Our rights

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot beheld liable for any loss you may suffer if a third party procures  unauthorised access to any data you provide when accessing or ordering from our website.

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

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